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Policies
Please read through the following policies below before purchasing
pillows. Should you have any questions, please contact us at info@kricketdesigns.com. Thank you for your interest in Kricket
Designs.
 Quality and CareEach Kricket pillow is hand made with care. To make the pillows, the original
garments provided to us are taken apart by manually undoing the stitching. Once a customized pattern is made from the
fabric, our team creates the pillows with double stitching and reinforced corners. Each pillow or pillow
insert is stuffed with down feathers or hypo-allergenic soft poly-fil®.
The fabric will be in the condition it is provided to us. Any discolorations or other characteristics of the
fabric will be part of the pillows also, unless it's possible to avoid through patternmaking. So that the garment is
in its best shape, we recommend that you dry clean it before sending it to us. We can not guarantee that you will not
be allergic to the original fabric. Kricket Designs has the right to refuse garments should they believe they will not
produce quality pillows.
Product Guarantee
Craftsmanship is guaranteed to be free from defects, and we expect that the pillows are long
lasting and stay in good condition. However, if for some reason you experience a defect within the first year,
we will repair the pillow at no cost. Repairs under this guarantee include open seams, detached buttons, or holes in
the fabric.
Please note that our guarantee does not include damage
caused by children, pets, liquids (e.g. bleach, red wine), or other accidental damage. If they are repairable, we will
fix pillows for a fee. These repairs must be possible without needing further material.
Shipping and Returns
Your pillows will be sent
and insured via USPS. For domestic orders, the cost of shipping is $40 with a promise to reimburse the difference if
it's less than this amount. We aim to ship pillows back to the customer two to three weeks after the original
garment is received. It will take two to three days within the U.S. via the domestic standard. It's our goal for you to be completely satisfied with your set of Kricket pillows, and if you're
unhappy, so are we. We will refund 100 percent of the cost, excluding shipping, within ten days of product receipt,
as long as the pillows are undamaged and returned to us. The customer must pay for all shipping and related insurance
fees for products they return.
Payment Methods
We accept checks or money orders, which can be sent with your garments
to Kricket Designs. Or, payments can be processed securely online through PayPal®, which accepts Mastercard,
Visa, Discover, and American Express. If you choose to pay by PayPal, we will provide you with instructions.
Privacy
Contact information including email, telephone number, address, etc. provided by the customer is used
solely for the purpose of completing the order and record keeping. Kricket Designs does not share customer information.
Creative License
We emphasize that customers make sure they are ready to 'say good-bye'
to the garment as is, since it will take new form. It is important that customers are comfortable letting
go and leaving creative license with us.
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